Shipping policy

We ship to addresses in the United Kingdom and the United States. Please ensure your shipping address is accurate and complete at the time of purchase, as we are not responsible for delays or issues caused by incorrect address information.

• United Kingdom: Orders are typically delivered within 3–5 business days from the date of dispatch.
• United States: Orders are typically delivered within 5–10 business days from the date of dispatch, depending on the destination and customs processing.

All delivery timelines are estimates and may vary due to factors such as holidays, weather, or other unforeseen circumstances. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping is free for all orders, with no minimum purchase required. This includes standard shipping to the UK and US. Any additional costs, such as customs duties or taxes for US orders, are the responsibility of the customer.

Due to the nature of our fragrance products, which may be classified as flammable liquids, we comply with all applicable UK and US shipping regulations. We use trusted carriers to ensure safe and secure delivery. Please note that some remote or restricted areas may have additional delivery limitations, and we will contact you if your order cannot be shipped to your address.

If your order is lost or arrives damaged, please contact us at info@illuminumlondon.com within 7 days of the estimated delivery date. We will work with our shipping partners to resolve the issue promptly, which may include sending a replacement or issuing a refund, subject to our Refund and Returns Policy.