Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed, we cannot offer a full refund or exchange.
To be eligible for a return, your perfume must be:
Due to hygiene and safety regulations, we cannot accept returns of opened or used fragrances.
The following items are non-returnable:
Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–14 business days, depending on your bank or credit card provider.
If you haven’t received your refund, please:
Only regular-priced items are eligible for refunds. Sale or discounted items cannot be refunded.
We only replace items if they are defective or damaged upon receipt. To request an exchange for the same item, contact us at support@illuminum.com and send your item to: Illuminum, 41 Dover Street, London, United Kingdom W1S 4NS.
If the item was purchased as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return. A gift certificate will be mailed to you upon receipt of the returned item.
If the item wasn’t marked as a gift, or the gift giver had it shipped to themselves, we will refund the gift giver.
To return your product, mail it to: Illuminum, 41 Dover Street, London, United Kingdom W1S 4NS.
You are responsible for return shipping costs, which are non-refundable. The cost of return shipping will be deducted from your refund. For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
For questions about refunds or returns, please contact us at support@illuminum.com.